ImproMed, Inc., the world leader in the development of veterinary practice management software, is pleased to announce the latest product of their "ImproMed Listens" Program. The program was initiated in 2003 from ImproMed Infinity and DOS customer suggestions, and those suggestions have lead to the inception of ImproMed's Rapid Support System.
The initiation of the Rapid Support System has lead to an ImproMed Customer Support Department callback time of less than nine minutes.
"Allowing our customers quicker access to our Customer Support technicians has lead to numerous positive comments from our customers," Gary Bench, Director of Technical Support said, "such as: 'The support is incredible, and the people are always friendly and humorous,' 'The support is outstanding. We've never had a complaint, and the software is awesome,' 'We could not be happier with Infinity and the tech support' and 'The fastest callback time ever!'"
ImproMed is an award-winning, world-leading developer and provider of business and medical management software for the veterinary industry. ImproMed also provides education, technical support, hardware and service that add up to the industry's most powerful total solution. ImproMed's first software, introduced in 1979, delivered accurate record-keeping, faster invoicing, and better management than the industry had previously seen. Since its inception, ImproMed's mission has been to help veterinarians manage their practice better through the use of the industry's most trusted computer software system.