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News IconImproMed Announces Advances in Customer Support

Oshkosh, WI (February 28, 2008) – ImproMed, Inc. is pleased to announce it has added two new and exciting ways for their clients to contact their Customer Support Center.
With the release of Infinity v4.3, ImproMed, Inc. has added ‘Live Chat with Support’ and ‘Submit Support Request’ functions through Infinity’s Help Menu. ImproMed is the only veterinary software company to make these options available in this easy-to-use manner. 
‘Live Chat with Support’ gives Infinity users the ability to ask their support questions without having to take time out of their busy schedule to phone ImproMed. Every live chat will be logged so clients can view transcripts of their previous chat sessions – alleviating the need to jot down notes or worry about forgetting an important step in a multi-step process.
Live Chat with ImproMed’s Customer Support Department is available 8:00 a.m. – 8:00 p.m. CST Monday – Friday, and 8:00 a.m. – 12:00 p.m. CST on Saturdays.
The ‘Submit Support Request’ function allows customers to communicate with the ImproMed support department by sending their question directly into ImproMed’s rapid response support system.
“Adding these user-friendly and innovative solutions to Infinity is a clear example of our dedication to customer service and support,” said Gary Bench, ImproMed’s Director of Technical Support. “Our customers can now receive real-time assistance and trusted expert advice at their convenience.”
ImproMed is an award-winning, world-leading developer and provider of business and medical management software for the veterinary industry. Since its inception in 1979, ImproMed’s continuing mission has been to provide veterinarians with the best software and knowledge management solutions by carefully monitoring changes in the veterinary medicine field and implementing program suggestions from their clients.

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