By: Katherine Dobbs, RVT, CVPM, PHR

Not many people know that the University of Tennessee has combined the College of Veterinary Medicine with the College of Social Work, and created a master’s program called Veterinary Social Work. Here are the four cornerstones of this program. ...

By: Patty Khuly VMD MBA

If there’s one thing we veterinary workers can’t stand it’s the distribution of misinformation on the Internet. Because ever since the Web became a widely accepted way to get smarter, people have been getting dumber, too. Which, as you well know, often makes our jobs a lot harder ...

By: Louise S. Dunn

Happy employees means happy clients because the client is not suffering from the effects of employee negative behavior. Happy employees, happy clients…can easily translate into better patient care ...

By: Dana L Durrance, MA

”I do jumping jacks on the bench…I do jumping jacks on the bench…” In a very loud, very monotone voice, the 4 year old boy repeated this chant while jumping up and down on the bench in the exam room. Sitting right there, his mother happily cheered him on saying “good for you honey!” While this charming ritual is occurring, the veterinarian is crouching down, trying to examine the terrified, fear-biting Chow-Chow cowering underneath said bench. Here’s a clue mom…it’s NOT “good for you honey” when freaked out dog bites veterinarian in the face ...

By: Martha D. Jack

If you’ve only been using your social media presence to connect with present and future clients and advertise your clinic, you’re missing out on some great opportunities.

By: Dr. Phil Zeltzman & AJ Debiasse

Giving compliments is an art form. Overdo it, and it will lose credibility. Underdo it, and you may have an underappreciated, grumbling staff. Let’s find the perfect balance.

By: Jan Miller

Consider this: in a typical customer satisfaction survey, you are given choices that range from very dissatisfied to very satisfied, with the middle choice of “satisfied”. When a customer selects “satisfied” they are telling you that you have achieved the lowest level of acceptable service ...

By: Dr. Steve Kornfeld, DVM, CPCC

It is both difficult and expensive to acquire new clients. Yet we tend to treat this area of our practice as an afterthought. As it is likely you are going to lose 10% of your clients this year, you should give acquiring and keeping new clients your utmost attention. Here are some ideas to facilitate this conversion from customers to new clients.

By: Veterinary Technology Summit

It’s official … the entertainment has been booked for the 2014 Veterinary Technology Summit! Sure, the biggest reason to attend this event is to learn how technology can help you solve practice management challenges and make your practice more profitable. But it doesn’t hurt to kick back and have some fun at the same time!