ImproMed, LLC. Logo
Issue: 65 - May 15, 2014
Henry Schein Rapport
Proud Sponsors
CareCredit
Henry Schein Animal Health
ImproMed, LLC
LifeLearn Inc.
Marshfield Labs
scil animal care company USA
VetPressOnline
VetStreet
VPR

Contributors
Dana Durrance, M.A.
Dr. Phil Zeltzman1
interFace Veterinary HR System
old eConverse Social Media Consulting Inc
Patty Khuly VMD MBA
Snowgoose Veterinary Management Consulting
Veterinary Best Practice
Veterinary Success Services
Veterinary Technology Summit

Veterinary Social Work: Heard Of It?

By: Katherine Dobbs, RVT, CVPM, PHR
interFace Veterinary HR System

Not many people know that the University of Tennessee has combined the College of Veterinary Medicine with the College of Social Work, and created a master’s program called Veterinary Social Work. Here are the four cornerstones of this program. ...

Swiffers Poison Pets, Trifexis Kills Puppies, and Other Internet Rumors We Wish Our Clients Never Heard

By: Patty Khuly VMD MBA
Patty Khuly VMD MBA

If there’s one thing we veterinary workers can’t stand it’s the distribution of misinformation on the Internet. Because ever since the Web became a widely accepted way to get smarter, people have been getting dumber, too. Which, as you well know, often makes our jobs a lot harder ...

Dealing with Behavior Issues –in the Team

By: Louise S. Dunn
Snowgoose Veterinary Management Consulting

Happy employees means happy clients because the client is not suffering from the effects of employee negative behavior. Happy employees, happy clients…can easily translate into better patient care ...

“I Do Jumping Jacks On The Bench!”

By: Dana L Durrance, MA
Dana Durrance, M.A.

”I do jumping jacks on the bench…I do jumping jacks on the bench…” In a very loud, very monotone voice, the 4 year old boy repeated this chant while jumping up and down on the bench in the exam room. Sitting right there, his mother happily cheered him on saying “good for you honey!” While this charming ritual is occurring, the veterinarian is crouching down, trying to examine the terrified, fear-biting Chow-Chow cowering underneath said bench. Here’s a clue mom…it’s NOT “good for you honey” when freaked out dog bites veterinarian in the face ...

Social Media Opportunities

By: Martha D. Jack
old eConverse Social Media Consulting Inc

If you’ve only been using your social media presence to connect with present and future clients and advertise your clinic, you’re missing out on some great opportunities.

How to Make Your Staff (and yourself) Happier

By: Dr. Phil Zeltzman & AJ Debiasse
Dr. Phil Zeltzman1

Giving compliments is an art form. Overdo it, and it will lose credibility. Underdo it, and you may have an underappreciated, grumbling staff. Let’s find the perfect balance.

Stop Wasting Your Time on Client Satisfaction…. Really! ©

By: Jan Miller
Veterinary Best Practice

Consider this: in a typical customer satisfaction survey, you are given choices that range from very dissatisfied to very satisfied, with the middle choice of “satisfied”. When a customer selects “satisfied” they are telling you that you have achieved the lowest level of acceptable service ...

Turn Your Customers into Long-term Clients

By: Dr. Steve Kornfeld, DVM, CPCC
Veterinary Success Services

It is both difficult and expensive to acquire new clients. Yet we tend to treat this area of our practice as an afterthought. As it is likely you are going to lose 10% of your clients this year, you should give acquiring and keeping new clients your utmost attention. Here are some ideas to facilitate this conversion from customers to new clients.

New Entertainment Booked for the 2014 Veterinary Technology Summit!

By: Veterinary Technology Summit
Veterinary Technology Summit

It’s official … the entertainment has been booked for the 2014 Veterinary Technology Summit! Sure, the biggest reason to attend this event is to learn how technology can help you solve practice management challenges and make your practice more profitable. But it doesn’t hurt to kick back and have some fun at the same time!