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Issue: 63 - Mar 14, 2014
Henry Schein Rapport
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Contributors
ALD Veterinary Consulting, LLC
Dr. Phil Zeltzman1
interFace Veterinary HR System
Joe Dysart
Mavourneen LLC/MBF Communications
Robert Malinowski, DVM, MA
Ruth E. Thaler-Carter
Snowgoose Veterinary Management Consulting
Veterinary Best Practice
Veterinary Technology Summit

Are You in a Race to the Bottom?

By: Jan Miller
Veterinary Best Practice

Early in the year is a good time to remind everyone of some of the operational pitfalls that can get you squarely in a race to the bottom ...

How to use Telephone Skills to Attract Client and Build Loyalty

By: Amanda L. Donnelly, DVM, MBA
ALD Veterinary Consulting, LLC

You aren’t likely to attract new clients and WOW clients your existing clients if you have client service representatives (CSRs) who don’t have the right attitude and good communication skills ...

One-Size-Fits-All Web Sites: Not Always a Genius Move

By: Joe Dysart
Joe Dysart

While often ballyhooed as a panacea for the wide variety computing screen sizes veterinary Web sites must accommodate, one-size-fits all Web sites are actually a trade-off that sometimes end up being more trouble than their worth.

The Right Thing, The Wrong Way

By: Katherine Dobbs, RVT, CVPM, PHR
interFace Veterinary HR System

Over and over again I’ve sat and listened as a practice owner or manager has told me about something they did that was “right”, but the way they did it was all “wrong.” The danger is, once you’ve tried something once and it failed, it’s difficult to get a second chance with your team ...

How My Son Fixed My Training Program

By: Louise S. Dunn
Snowgoose Veterinary Management Consulting

Interviewing, meeting, evaluating, hiring, training…fixing…fixing…firing, hiring…. The cycle becomes exhaustive and frustrating. Sometimes, all it takes is for an outsider to walk through your system and you discover a few easy tweaks to streamline your process and remove the risk of the revolving door of hiring employees.

Is Your Retirement Doomed?

By: Phil Zeltzman, DVM, DACVS, CVJ
Dr. Phil Zeltzman1

Many of our (grand) parents had a nice little retirement deal going on. It has been compared to a three-legged stool*: each leg represented a stream of income. For many, these were Social Security, Employer Pension, and Personal Savings ...

Storage in the Cloud

By: Robert Malinowski, DVM, MA
Robert Malinowski, DVM, MA

In today’s connected world, there are many options available to ensure that you have immediate access to all of your files from anywhere, and on any device. Gone are the days of being constrained by one copy of a file saved to a disc or trapped on a particular computer’s hard drive in your office. With today’s technologies, your files are only a click away. It’s also easy to share files with others to enable fast and secure collaboration ...

Spring into New Opportunities to Market your Practice Effectively

By: Ruth E. Thaler-Carter
Ruth E. Thaler-Carter

After one of the most devastating winters in recent memory, what a delight and relief to be able to say it’s spring! And what a pleasure it should be to spring into the new season with lively ideas for growing your practice through more and better marketing.

How Annoying is your Website?

By: Maureen Blaney Flietner
Mavourneen LLC/MBF Communications

Your website is your universal business card. It’s an invitation to potential clients to get to know you. Just how annoying do you want it to be?

Join us at Vet Summit 2014!

By: Vet Summit
Veterinary Technology Summit

Where can you find expert insight on the most pressing practice management issues, combined with cutting-edge software training classes and the latest technology solutions from leading vendors?