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Issue: 60 - Dec 16, 2013
Henry Schein Rapport
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Dana Durrance, M.A.
Dr Sally Foote
Dr. Phil Zeltzman1
Marsha L. Heinke, CPA, Inc
Marshfield Labs
Patty Khuly VMD MBA
Robert Malinowski, DVM, MA
Snowgoose Veterinary Management Consulting
Veterinary Best Practice

How to Create an Employee Bonus Plan That Really Works

By: Jan Miller
Veterinary Best Practice

One thing I have discovered about most bonus plans in veterinary clinics and hospitals is that they usually have little or nothing to do with growing the business or they reward employees for activities they have no influence over ...

‘Tis the Season For Keeping Your Sanity When ER Reports Beckon

By: Patty Khuly VMD MBA
Patty Khuly VMD MBA

‘Tis the season for reports from your local ER. You know the kind. They describe everything from owner-induced dietary indiscretion to all manner of last-minute emergencies –– most of which could have been handled during office hours had anyone been paying attention to their pets instead of gift shopping, tree trimming and driving frantically through holiday traffic ...

Too Many Passwords

By: Robert Malinowski, DVM, MA
Robert Malinowski, DVM, MA

Behold, the wonders of technology. Everything these days seems to be on the web and but a few mouse clicks away. Email, Facebook, Twitter, Tumblr, online banking, car loans and retirement funds. Most things that were once done on paper are now done electronically. There’s a web portal for just about every aspect of your modern life ...

Virus Update: CryptoLocker Ransomware Infections

By: National Cyber Awareness System
ImproMed, LLC

CryptoLocker Ransomware Infections

Systems Affected

Microsoft Windows systems running Windows 8, Windows 7, Vista, and XP operating systems

How Will You Celebrate New Year’s Eve?

By: Dana L Durrance, MA
Dana Durrance, M.A.

It happens every year…the holidays, the celebrations, gift giving and New Year’s Eve parties. This is also the time when we take stock, and look at our lives through a more realistic lens ...

3 Tips to Keep Your Appointments Filled and the Front Door Swinging Open

By: Louise S. Dunn
Snowgoose Veterinary Management Consulting

Scheduling appointments may seem like a “no brainer” – answer the phone, schedule the appointment. Yet the problem with this approach is that it is lacking direction, there is no plan for your unique business or the needs of your clients. Just by taking a strategic approach and noticing the three elements of your Circle of Care ...

To Listen Without Judgment - the Greatest Gift

By: Dr. Sally J Foote DVM CABC-IAABC
Dr Sally Foote

Over the course of Veterans Day I listened to radio programs, read Facebook posts, and articles on the benefits of dogs for veterans with Post Traumatic Stress Disorder (PTSD). We posted a touching story of David Sharpe (veteran) and Cheyanne his rescue dog on our Face book page to support our veterans ...

Dealing With an Angry Client? Turn Down the H.E.A.T.

By: Phil Zeltzman, DVM, DACVS, CVJ & AJ Debiasse
Dr. Phil Zeltzman1

No matter how perfect we strive to be, we will eventually deal with an angry client. Read on to learn about a simple system to tame irate pet owners. Learn about it and teach your team mates ...

How to Speak "Architect"

By: Heather E. Lewis, AIA, NCARB
Animal Arts

If you have ever built something, you have probably spent some time being confused by all of the special terminology used by design and construction professionals. Veterinarians have jargon too, but they intentionally simplify their words when talking with people outside of their field ...

Proactive Management of Inflation Challenges

By: Matt S. Nolan
Marsha L. Heinke, CPA, Inc

As the New Year quickly approaches, practice administrators must be attentive to the volatile state of the economy, recognizing how inflation continuously works to erode profit margin. The basic measure of inflation is tracked by the Consumer Price Index (CPI), and the CPI is a useful tool for financial management ...