Webinars

ImproMed®, LLC is proud to offer these interactive, on-line education sessions that cover more than 20 key software topics. ImproMed® recognizes time is a factor at any veterinary clinic and also offers free downloads of all previously recorded Webinars.

Public Webinars

ImproMed Public Webinars are available for anyone to attend. If you find a webinar you want to attend, simply click the join button next to the webinar description and enter your email address to receive further attendance instructions.

Recordings

ImproMed is offering the "How-To" recordings presented by Veterinary Success Services. Any member of the veterinary profession can begin receiving these recordings bi-weekly via e-mail through a yearly subscription, or purchasing the recordings individually. Once purchased, the recordings will be sent electronically and can be listened to anytime, anywhere; in the car, in the office or at home. Recording topics provide the listener tips and tools to expand their use of a variety of services and products they are, or should be, utilizing in their practice. To start receiving these recordings, scroll down and find them in the Public Webinar section.

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Phone Skills that Help Increase Client Visits, Presented by Amanda Donnelly, DVM, MBA (Part 1 of 4)
Feb 3 2015 1:00PM CST
$89.99 for all 4
Space Available: 1000

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Stop settling for mediocre phone interactions with pet owners. Excellent phone skills create positive first impressions, help convert “phone shoppers”, and bond clients to your practice. Attendees of this webinar will learn best practices for how to handle a variety of phone calls with pet owners. Phone scripts have limited value. Instead, practice real-world, practical tips to engage clients. This program was reviewed and approved by the AAVSB RACE program for 4 hours of continuing education in jurisdictions which recognize AAVSB RACE approval. Please contact the AAVSB RACE program if you have any comments/concerns regarding this program’s validity or relevancy to the veterinary profession.
5 Ways to Create Lasting Memories , Presented by Amanda Donnelly, DVM, MBA (Part 2 of 4)
Feb 4 2015 1:00PM CST
$89.99 for all 4
Space Available: 1000

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Disney does it, the Ritz Carlton does it, so why can’t you?! You don’t need a big budget for clients to remember your service. But you need to appreciate what pet owners are looking for from the veterinary team and how to take action to deliver more of what clients want. You will leave this session inspired by real-world examples of how employees make a difference in how customers feel. And you will take away new service ideas to implement at your practice when you get home. This program was reviewed and approved by the AAVSB RACE program for 4 hours of continuing education in jurisdictions which recognize AAVSB RACE approval. Please contact the AAVSB RACE program if you have any comments/concerns regarding this program’s validity or relevancy to the veterinary profession.
Client Communications that Enhance Patient Care, Presented by Amanda Donnelly, DVM, MBA (Part 3 of 4)
Feb 10 2015 1:00PM CST
$89.99 for all 4
Space Available: 1000

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Pet owners may not accept service recommendations because they don’t understand the benefits of care or may not fully trust the healthcare team. With more effective communication, veterinarians and their staff can help clients focus on patient advocacy to make decisions that are right for their pet and their family. Come learn how to become a partner with your clients and walk away knowing specific communication skills that will help pets get the care they deserve. This program was reviewed and approved by the AAVSB RACE program for 4 hours of continuing education in jurisdictions which recognize AAVSB RACE approval. Please contact the AAVSB RACE program if you have any comments/concerns regarding this program’s validity or relevancy to the veterinary profession.
Client Communications to Increase Compliance, Presented by Amanda Donnelly, DVM, MBA (Part 4 of 4)
Feb 11 2015 1:00PM CST
$89.99 for all 4
Space Available: 1000

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Increasingly, pet owners feel like veterinary teams are using high pressure sales tactics. They’re asking “does my pet really need this service?” Don’t let clients leave without understanding the value of your services. In this session you will discover specific action steps your team must take to educate clients. Armed with better protocols and client messages, you will see pet owner compliance at your practice increase! This program was reviewed and approved by the AAVSB RACE program for 4 hours of continuing education in jurisdictions which recognize AAVSB RACE approval. Please contact the AAVSB RACE program if you have any comments/concerns regarding this program’s validity or relevancy to the veterinary profession.

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