ImproMed® Case-By-Case Support

Support As You Go

Should your practice opt not to purchase an ImproMed^® LLC. pre-paid support plan, ImproMed^® offers Case-By-Case Support. By providing this level of support, every ImproMed^® customer, regardless of support status, is assured quality hardware, software and operating system support. The fee for this support varies on the amount of time spent on each issue.

• Available to all ImproMed^®, Inc. customers not on a pre-paid ImproMed^® service support plan
• Available to all ImproMed^®, Inc. customers on a pre-paid plan of which does not cover the issue (i.e. a virus)
• Consultation on hardware, off-the-shelf software, and operating system purchases
  

Conditions:

Case-By-Case Support is available on a per-call basis through toll-free telephone, modem, or router connections, during regular ImproMed^® business hours. After-hours software update, OS installation, and hardware install/swap are by appointment.  Call (800) 925-7171 for pricing and availability.